Refund policy

Trekaline Return & Refund Policy

Section 1 - Our 14-Day Return Window

We have a 14-day return policy. This means you have 14 days after your item is delivered to request a return.

Section 2 - Return Eligibility (Condition of Gear)

To be eligible for a return, your item must be in the exact condition that you received it. Because of the nature of outdoor gear, we enforce strict condition requirements:

  • Unused & Unworn: Items must show absolutely no signs of outdoor use, wear, dirt, or odors (e.g., campfire smoke).
  • Original Packaging: Items must be in their original, undamaged packaging with all original tags, manuals, and accessories attached.

Section 3 - Convenience Returns (Change of Mind)

We understand that sometimes you simply change your mind! For returns made for convenience (i.e., "no questions asked" or "change of mind" returns), the following condition applies:

  • Shipping Fees are Non-Refundable: The original shipping fees you paid to receive the item will not be refunded.

Section 4 - Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. As stated in our Shipping Policy, if an item (especially oversized gear) arrives damaged, defective, or if you received the wrong item, you must contact us at support@trekaline.com with photos within 48 hours of delivery. We will evaluate the issue, cover any return shipping costs, and make it right immediately.

Section 5 - Exceptions & Non-Returnable Items

For safety, hygiene, and logistical reasons, certain types of outdoor items cannot be returned:

  • Consumables & Hazardous Materials: Camping food, perishable goods, flammable liquids, and gas canisters/fuel.
  • Personal Care: Sunscreen, insect repellent, and first-aid items.
  • Custom/Sale Items: Custom orders, personalized items, gift cards, and items marked as "Final Sale" cannot be returned.

Section 6 - How to Start a Return

  1. Email us at support@trekaline.com with your order number, the reason for your return, and current pictures of the product. These pictures allow us to inspect the condition and validate your return request.
  2. We will then send you instructions on how and where to send your package or prepare it for pickup at the delivered location, along with a return shipping label if applicable.

Section 7 - Exchanges

The fastest way to ensure you get the new item you want is to return the item you currently have. Once your return is accepted and processed, you can make a separate purchase for the new item. In addition to this, you can always contact our team at support@trekaline.com, and we will be happy to help you update your order directly.

Section 8 - Refunds

We will notify you once we have received and inspected your returned gear to let you know if the refund was approved.

If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us at support@trekaline.com.